The following bibliographical references are listed in alphabetical order according to topic heading. Many of the product descriptions are taken directly from the company web site descriptions below. Evaluations of products are blended overviews based upon articles, personal experience, and the experience of co-workers.
American Productivity and Quality Center - (Benchmarking Tool)
Battey, Jim. "The Web HotList". Infoworld. August
10, 1998, Volume 20, Issue 32. p. 43.
Benchmarking and Best Practices
http://www.dtic.mil/c3i/bprcd/mltc003.htm
Business Process Improvement (Reengineering) Handbook of Standards and Guidelines by Integrated Product Team for Information Technology Services http://www.dtic.mil/c3i/bprcd/index.htmBusiness Process Reengineering (BPR)
http://www.insead.fr/CALT/Encyclopedia/Management/Process/Reengineering/
Business Process Reengineering and Innovation
Business Reengineering Center Changes Processes
http://www.gtri.gatech.edu/res-news/ENTERPR.html
Computer Engineering Georgia Institute of Technology Wills' Publications
http://www.ece.gatech.edu/users/3385/papers.html
Corporate University Xchange, Inc.
Cross, Kelvin, Feather, John, & Lynch, Richard. Corporate
Renaissance the Art of Reengineering. Blackwell Publishers Cambridge, MA, 1994.
Crowley, Aileen. "Braving the Storm". PC Week
August 10, 1998, p. 62.
"Customer Effect System"
http://www.patech.com/process1.htm
Data Mind
Decisive Technology (Enterprise Relationship Management Systems)
Department of Defense (DoD)
Dumain, Brian. "The New Non-Manager Manager". Fortune
Magazine. February 22, 1993, pp 80-86.
Enterprise Engineering Program
Eventus
Environmental Systems Research Institute Inc.
Facts About Knowledge
http://www.info-strategy.com/knowsur1/
FirstStep
Framework Technology
Gensym Corp.
Georgia Tech's School of Electrical and Computer Engineering
Hammer, Michael & Stanton, Steven A. The Reengineering
Revolution - A Handbook, HarperCollins Pub. Inc. NY, NY,1995.
IDS Prof.
Scheer http://www.eds-scheer.com
IEEE Computer Society (bibliography)
http://www.ee.gatech.edu/users/linda/revengr/revbib.html
Information Strategy
Information Systems Marketing (ISM)
Information Technology Services Marketing Association
http://www.dtic.mil/c3i/bprcd/index.htm
Introduction for Project Managers
http://www.dtic.mil/c3i/bprcd/index.htm
Kline, Peter & Saunders, Bernard. Ten Steps to a Learning
Organization. Great Ocean Publishers Inc. Arlington, Virginia 1993.
Knowledge Based Systems, Inc.
LaMonica, Martin. "IT Outsourcing Extends Its Reach Into
Mainline Business Functions" InfoWorld July 13, 1998 Volume 20 Issue 28 p 61.
Library at the Electronic College of Process Innovation
http://www.dtic.mil/c3i/bprcd/index.htm
Lippinocott, Sharon M. Meetings: Do's, Don'ts and Donuts The Complete Handbook for Successful Meetings. Lighthouse Point Press Pittsburgh, Pennsylvania, 1994.
Reengineering Resource Center
http://www.reengineering.com/articles/index.htm
Reinvention Laboratories
http://www.dtic.mil/c3i/bprcd/index.htm
Manugistics
http://www.manugistics.com/USMB/index.html
MarketFirst Software
Meta Software Corporation
Microsoft Office 2000 (currently in beta)
Modeling and Simulations
http://www.outsights.com/systems/
Model for Sustaining Administrative Improvement
http://www.dtic.mil/c3i/bprcd/index.htm
National Performance Review
Netmosphere Inc.
Proforma
Promodel
Process Advantage Technology
http://www.patech.com/index.html
Process Advantage Technology's glossary
http://www.patech.com/glossary.htm
QueryObject Systems
Schwartz, Ephraim."End Users Warm Up to Office 2000 Beta" Infoworld,
August 10, 1998 Volume 20, Issue 32. pp19 &105.
Scitor
"Small Business Embraces the Internet"
Software Reengineering
http://www.cc.gatech.edu/computing/classes/cs3302_98_summer/7-28-Evol/ tsld014.htm
Sterling Software
Technical Support for your Designs
"10 Reengineering Myths"
http://www.dtic.mil/c3i/bprcd/index.htm
Trott, Bob. "Microsoft and ServiceWare Sign Product Support
Deal". Infoworld, August 10, 1998, Volume 20, Issue 32. p 8.
Tufte, Edward R. Envisioning Information Presenting Data and
Information. Graphics Press Cheshire, CT, 1990.
TurboBPR 2.5
http://www.dtic.mil/c3i/bprcd/3007.htm
21st Century Call Center Rep
Ultimus
University of Georgia - Publications on Workflow & Multi-system Applications
http://www.dtic.mil/c3i/bprcd/index.htm
Ventana
What is BPR and how does it differ from other management techniques?
http://www.dtic.mil/c3i/bprcd/index.htm
Whiteley, Richard C. The Customer Driven Company Moving from Talk
to Action The Forum Corporation Press, City Unknown, 1997.